FAQ

Shipping Details

Service Areas

We currently ship exclusively within the United States.

Delivery Timelines

Your order leaves our U.S. fulfillment partners' warehouses via USPS or UPS within 1–3 business days of purchase. Once shipped, delivery typically takes an additional 5–8 business days.

Shipping Costs

There are no fees for standard shipping on any order.

Order Tracking

Yes, you will receive a tracking number via email as soon as your order ships.

Return Policy

Changing Your Mind

You may return any unworn item in its original packaging within 30 days of delivery. To initiate a return, please email info@ibsswt-ge.myshopify.com including your order number.

Return Shipping Fees

Customers are responsible for return shipping costs, except in cases where the item arrived damaged or we sent the wrong product. For those specific issues, we will provide a prepaid label.

Refund Processing Time

Refunds are issued to your original payment method within 5–7 business days after we receive the returned item.

Product Information

Sizing and Specifications

Details such as dimensions or sizing, materials, included items, and care instructions are listed on every product page. If information is missing, please email us before placing your order so we can verify it.

Photo Accuracy

Our photos depict the actual products. Please note that colors may appear slightly different depending on your screen settings.

Orders & Payments

Accepted Payment Methods

We accept major credit and debit cards, along with express checkout options like Shop Pay, Apple Pay, and Google Pay (availability varies).

Modifying or Cancelling Orders

Contact us immediately via email if you need to change or cancel an order. We can process changes if the order has not yet shipped. If it has already shipped, you may return it under our 30-day policy.