Shipping policy

Where We Ship

At this time, we are only able to deliver to addresses located within the United States.

Order Processing

Please allow 1–3 business days for us to process and dispatch your order. Any orders placed during weekends or on U.S. holidays will be handled on the next available business day.

Delivery Estimates

Your package will ship from warehouses operated by our U.S. fulfillment partners using USPS / UPS carriers. You can expect delivery in approximately 5–8 business days after your order has shipped.

Shipping Fees

We offer free standard shipping on all orders. There are no additional handling fees or markups included in your total cost.

Tracking Information

As soon as your order leaves our facility, we will email you a tracking number so you can monitor its progress.

Issues with Delivery

If your tracking information shows no updates for 7 days, or if it indicates delivery but you have not received the package, please contact us at info@ibsswt-ge.myshopify.com. We will initiate an inquiry with the carrier and provide either a replacement item or a refund if the package cannot be found.